Vice President - Guaranty Services and Support and Chief Compliance Officer
Having joined Great Lakes in 1988, Jacqueline “Jacki” Fairbairn leads the organization’s policy, ombudsman, claims, recoveries and program review operations. She also serves as Ascendium’s chief compliance officer, leading guarantor operations and corporate compliance. Jacki has been a member of several national student loan committees, was the organizing architect of the Student Loan Ombudsman Caucus, was a charter member of the Common Manual and has participated in several negotiated rulemaking sessions. Jacki earned her bachelor’s degree in interdisciplinary studies from the University of Wisconsin-Green Bay. She is also a Certified Compliance & Ethics Professional as awarded by the Society of Corporate Compliance and Ethics. When not working, Jacki enjoys performing with the band Pink Houses, golfing and maintaining her Victorian home.