Contact us

Due to the Coronavirus pandemic, we may not be able to answer all the calls we receive. Ascendium is a guarantor in the Federal Family Education Loan Program (FFELP). Student loan borrowers in this program who are not in default should qualify for a disaster forbearance which will suspend required payments, based on the President declaring a National Emergency. In order to have this forbearance applied, contact your student loan servicer to request it. If you do not know the company that services your loan or their contact information, it can be found on We wish you well, and hope you stay safe and healthy during this difficult time.

Questions? Comments? We can help.

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  • In Default?
    Call our guarantor loan servicer at

  • Not in default but have loan questions?
    Call 800-236-2700
    7-6 Mon-Thurs and 7-4:30 on Fri (CST)

Where to find us

Ascendium has offices in three states, with our headquarters in Madison, Wisconsin.

  • WI



    2501 International Lane
    Madison, WI 53704
  • SD

    Aberdeen, SD

    125 S 2nd St.
    Aberdeen, SD 57401
  • IN

    Indianapolis, IN

    9998 Crosspoint Blvd Suite 130
    Indianapolis, IN 46256
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Dedicated to learners

We’re dedicated to elevating opportunity for everyone, as we have been for more than 50 years. Have questions about Ascendium? Check out our FAQs.

Contact the Divisions of Ascendium