Due to the Coronavirus pandemic, we may not be able to answer all the calls we receive. Ascendium is a guarantor in the Federal Family Education Loan Program (FFELP). Student loan borrowers in this program who are not in default should qualify for a disaster forbearance which will suspend required payments, based on the President declaring a National Emergency. In order to have this forbearance applied, contact your student loan servicer to request it. If you do not know the company that services your loan or their contact information, it can be found on studentaid.gov. We wish you well, and hope you stay safe and healthy during this difficult time. *NOTE (5/28/2020): If you recently received an unsigned check please do not attempt to cash or deposit it. Replacement checks are being issued. Please feel free to call 800-331-2314 if you need confirmation.
Questions? Comments? We can help.
Credit report or refund questions?
Call our guarantor loan servicer at
Not in default but have loan questions?
7-6 Mon-Thurs and 7-4:30 on Fri (CST)
Where to find us
Ascendium has offices in four states, with our headquarters in Madison, Wisconsin.
CORPORATE HEADQUARTERS2501 International Lane
Madison, WI 53704
Aberdeen, SD115 First Avenue SW
Aberdeen, SD 57401
Eagan, MN930 Blue Gentian Road Suite 400
Eagan, MN 55121
Indianapolis, IN9998 Crosspoint Blvd Suite 130
Indianapolis, IN 46256