Did We Contact You?
We may reach out to borrowers, colleges or businesses for a number of reasons.
Why We Contact Borrowers
YOU'RE BEHIND ON LOAN PAYMENTS
Your loan servicer let us know you're behind on your loan payments. As your loan guarantor, we're contacting you to discuss options for getting your loan back in good standing. We know this is a challenging time and are here to help.
How We Contact You
Our phone number is 800-236-2700, and our email address is rs@ascendiumeducation.org.
YOUR LOAN IS IN DEFAULT
Your loan servicer let us know you haven't been making loan payments and your loan is in default. We paid your loan balance to your loan servicer and assumed ownership of your loan.
How We Contact You
We’ll typically email you or mail you a letter with details about your loan. It’s important that the contact information you have on file with us is accurate so you can receive those details. If you’d like to confirm or update your contact information, you can email Recovery Administration or call 866-348-0715.
YOUR COLLEGE PARTNERS WITH US
The college you attend, or attended, partners with us to provide you with loan repayment support at no cost to you. Our success coaches answer questions about your loans and the loan process, counsel you on repayment options and provide tools and resources to help you better manage repayment.
How We Contact You
Our first contact is usually an email to the email address you have on file with your college. Our email address is repaymentsupport@ascendiumeducation.org. We may also call you. We'll let you know we're calling from Ascendium on your college's behalf if we do. Our phone number is 800-815-1288.
A Believer in Education
We believe education and training beyond high school are the surest ways for people to build better lives for themselves. And everything we do is in support of that belief.
