Frequently Asked Questions

As we transition to Ascendum Education Group from Great Lakes Higher Educational Loan Services Inc., we will continue our dedication to providing the counseling and services to help students succeed. You can always reach out to us with questions, but in the meantime, here are answers to some questions we’re frequently asked.

General Ascendium FAQs

  • At the beginning of 2018, our Direct Student Loan servicing unit, Great Lakes Educational Loan Services, Inc., was acquired by another servicer, Nelnet. As part of the transaction, the part of our existing company that was not acquired had to adopt a new company name. As of Nov. 15, 2018, our company is Ascendium Education Group.
  • Our mission is all about giving more people the opportunity to fulfill their potential and achieve their aspirations through the power of higher education. We believe the name Ascendium captures that sense of elevation, uplift and growth.
  • No. Our name change has no significant impact on your loan or the way you interact with us moving forward. Just make sure to bookmark our new site so you can find us and make note of a minor change to our mailing address, which is now 2501 International Lane (instead of 2401), Madison, WI 53704.
  • No. The part of Great Lakes that was acquired by Nelnet services a type of federal government loan called Direct Student Loans, so we are no longer directly involved with that type of student loan. But Ascendium is still a guarantor for FFELP loans, and that remains a big part of what we do.

    We also develop and provide a variety of services to colleges that have to do with helping their students manage their loans responsibly.
  • Ascendium is still involved in student loans as a guarantor for FFELP loans. But we do a lot of other things as well. We develop and market products and services that help colleges support their students’ success in school and in student loan repayment. We also fund research and other projects aimed at identifying and putting into practice proven strategies for helping more students reach their postsecondary goals.
  • If you’re a borrower, vendor, customer or anybody else who has to send us letters, payments, invoices or other materials, you’ll need to make sure to change our name and address in your records so that your payments or bills are not delayed. Our new address is 2501 International Lane (instead of 2401), Madison, WI 53704.
  • We don’t blame you for being cautious, but we assure you this is real. While we’ve done our best to tell everybody who needs to know about our name change, it takes a while for the whole world to get the message. If you feel the need to double check, contact us any time or call the U.S. Department of Education. If you’re a student, you can also check with the financial aid office at your school.
  • Ascendium Education Group, Inc. is Ascendium’s “parent company.” Ascendium Education Solutions, Inc., includes our education philanthropy division, our work with borrowers in default and our Attigo suite of products. But you can just call us Ascendium.

FAQs for Our Borrowers

  • Effective November 15, 2018, we are Ascendium Education Solutions. That’s who you should make payments to.
  • One possible reason is that you have multiple loans with different statuses. Ascendium is helping you with your FFELP loan. The part of Great Lakes that was acquired by Nelnet services a type of loan called Direct Student Loans. Nelnet is still operating that part of the business they acquired from us as Great Lakes Educational Loan Services, so if you have a Direct Student Loan, that may be why.
  • The part of Great Lakes that was acquired by Nelnet services a type of loan called Direct Student Loans. Nelnet is still operating that part of the business they acquired from us as Great Lakes Educational Loan Services, so if you have a Direct Student Loan, that may be why.
  • We have notified servicers of our name change, but sometimes it takes a while for that information to reach all of the people at those companies who need to know. Don’t worry; any servicer who says they haven’t heard of Ascendium will know about the name change very soon.
  • Your loan servicer should be able to confirm who we are, or you can contact the U.S. Department of Education.
  • No. Our name change has no impact on your loan whatsoever.